Specialist in business services for the Program for experienced workers aged 50 and over
The city of Alexandria is located in northern Virginia and is bordered by the counties of the District of Columbia (Potomac River), Arlington and Fairfax. With a population of approximately 150,000 and an area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has a charming waterfront and is a unique and historic place to live and work. If you are interested in working for the dynamic city of Alexandria, we invite qualified candidates to apply for our Employment and training specialist posts.
An employment and training specialist (ETS) works with a diverse clientele, both in terms of business clients and individuals seeking employment and training assistance. The ETS facilitates connections between companies in need and talented job seekers ready to enter the labor market, provides career advice relevant to current labor market information, offers professional training opportunities, work experience opportunities and job placement services for eligible consumers, and assistance in developing marketing programs and strategies. Employees in this class interview people to assess employment and/or training needs, assist consumers in developing plans designed to enable individuals and/or families to improve their career prospects, visit potential employers to develop employment opportunities and help coordinate and implement job fairs. . Services include career counselling, professional development, coordination and facilitation of training programs, and referral or placement services. The role of ETS assists multiple sectors of the workforce, including those associated with vocational training and state and federal vocational programs. Employees in this class will focus on employment-related markets and research analysis. Employees will structure outreach strategies to lead hiring events, business roundtables and other special projects. ETS employees facilitate training and presentations related to internal and external workforce development, ensure data and case notes are entered in a timely manner to meet local, state and federal requirements , and prepare monthly workforce development reports for internal/external auditors, funders, and the Alexandria/Arlington Regional Workforce Council.
What you need to bring
The ideal candidate should have a good knowledge of the employment and training needs of unemployed and economically disadvantaged people, including youth, refugees and other immigrant populations, people with mental or physical health problems and the elderly delinquents; good knowledge of employment and training activities, program services and delivery systems; good knowledge of career guidance and/or vocational guidance and guidance principles and practices in group and individual settings; ability to identify relevant problems and needs of a targeted population group and ability to plan appropriate services in employability development programs; ability to maintain effective relationships with local agencies, organizations and businesses; ability to navigate program eligibility and coordinate connections between partners within the one-stop shop; ability to interpret laws, policies and regulations to ensure compliance with federal, state, local and agency standards, guidelines, regulations, policies and laws; ability to develop and maintain accurate records related to participant activities and services provided; and the ability to communicate clearly and effectively, both verbally and in writing. Strong customer service and conflict management skills. Ability to work in multiple areas including business services, case management, training and development, career coaching and mentoring, and data management.
- Support job seekers in the development of CVs and cover letters; share job leads that match the individual’s skills, interests and abilities; prepare clients for the job market by teaching soft skills such as time management, adaptability and communication; Conduct mock interviews with clients.
- Manage multiple and diverse workloads including companies seeking employees, clients seeking employment, clients seeking job training opportunities, individuals requiring English language skills second, individuals facing barriers to employment and clients seeking on-the-job training opportunities or work experience.
- Ensure data and case notes are captured and reports are completed in a timely manner to meet local, state and federal requirements.
- Interpret laws and policies/regulations related to the program area in which you are employed, including federal and state program policy manuals and Department of Labor laws regarding employment and training.
- Act as liaison with mandated partners. Coordinate service efforts between local resettlement offices, the Virginia Employment Commission, and other local partners and programs.
- Coordinate and implement job fairs with local employers for program participants
- Recommend marketing strategies and conduct outreach activities to promote City employment programs.
- Collect and compile data regarding general consumer information, registrations, placements, and terminations, and complete required management information forms, participant records, and program reports.
- Perform related work as needed.
About the department
The City of Alexandria Workforce Development Center (WDC), a proud partner of the American Job Center (AJC) network, provides employment and training services to job seekers and staffing solutions to businesses. We support Alexandria businesses by providing labor market information consultations as well as finding qualified, work-ready candidates. WDC job seeker services include access to a career center, career readiness workshops, career assessments and personalized hiring events, and financial assistance based on eligibility for vocational training to obtain industry-recognized degrees in high-demand occupations.
Minimum and additional requirements
Four-year college degree with completion of college-level coursework in social sciences, career guidance and counselling, social service delivery systems, or related field; One year of experience in vocational guidance and counselling; or any equivalent combination of experience and training that provides the required knowledge, skills and abilities.
Experience working with the seasoned worker population over 50 years of age. One year of experience interpreting policies, analyzing labor market information, implementing best practices in case management and adopting quality assurance measures. Demonstrated experience working with diverse populations. One year of experience working on grant-funded projects/programs. One year of experience in targeted client outreach. One year of experience providing corporate recruitment services, developing job leads, organizing job fairs and hiring events for job seekers that result in placement and retention results. General knowledge of the use and interpretation of workforce development assessment tools. demonstrated ability to work collaboratively with American Job Center partners. Proven ability to use Microsoft Office products and database management systems; prior experience in developing and/or maintaining monthly labor statistics reports. Certified Workforce Development Professional (CWDP) or ability to earn this designation within 90 days of hire. Polyglot is an added advantage.
This position requires the successful completion of pre-employment background checks, including but not limited to: criminal record check; Virginia State Child Abuse and Neglect Registry; Medicare/Medicaid Fraud Database; education/certifications; and driver’s license.
Program: Monday to Friday, 8 a.m. to 5 p.m.