2022 Sam Samra Award Winner Leverages Infor CloudSuite Public Sector to Help Water Utility Deliver Better Customer Excellence
SYDNEY, AUSTRALIA – Media OutReach – March 23, 2022 – Infor, the industry’s cloud company, today announced that Riverina Water has deployed Infor CloudSuite Public Sector to power the organization’s landmark digital transformation project following a competitive bidding process. Riverina Water will deploy Infor’s cloud solution across multiple disciplines, ensuring the water utility meets the demands of a digitally connected world where customers expect simple 24/7 functionality with online transaction capabilities. real time at your fingertips.
Prestigious Sam Samra Award winner is spearheading the creation of a new customer-centric enterprise software platform to meet customer expectations and improve integration with asset management and financial systems . Riverina Water will leverage Infor CloudSuite Public Sector, which includes Infor Financials & Supply Management, Infor CIS Billing for customer and billing management, and Infor Birst for integrated planning, budgeting, forecasting and financial consolidation, business intelligence and analytics.
Learn more about Infor Public Sector and Infor Financials & Supply Management:
With the Infor CloudSuite solution for the public sector, Riverina Water will be able to overcome today’s challenges with legacy systems to better control costs, future-proof IT investments and improve service delivery to more than 76,000 customers in four government areas locals in southern New South Wales.
“Riverina Water has built a strong foundation as one of NSW’s top local water utilities, with a commitment to providing safe and reliable drinking water to our growing region,” said Andrew Crakanthorp , CEO of Riverina Water. “Receiving the Sam Samra award is our highest honor and highlights the significant steps we have taken in recent years towards achieving our goals, supported by the development and implementation of long-term strategy and planning. .”
“We are pleased to work with Infor as a strategic partner to achieve Riverina Water’s transformation goals. After a very strong bidding process and a wide range of participants, Infor has finally earned our trust for its knowledge industry depth, experience in deploying major digital transformation programs in ingrained legacy environments, and an agile ability to meet our needs,” said Andrew Crakanthorp, CEO of Riverina Water. “The purpose-built CloudSuite solution by Infor will improve Riverina Water’s ability to deliver better results to internal and external stakeholders, and help Riverina Water become a leading, customer-centric utility provider.”
Infor has global expertise to successfully guide utilities, building a strong customer base within water companies and public sector entities on their digital transformation journey. They include notable clients in the ANZ region, such as New Zealand’s largest water authority, Watercare, as well as six of the eighteen water companies in Victoria, Australia. Large US water authority Elsinore Valley Municipal Water District is also a client.
“We are extremely proud and excited to partner with NSW’s top local government water utility as a trusted partner in delivering their critical digital transformation agenda for the entire business,” said Jarrod Kingston, vice president and general manager of Infor Australia. /New Zealand. “With Infor, Riverina Water will find perfectly suited solutions in the cloud that are robust, flexible, intuitive and easy to use – all key ingredients to meet rapidly changing customer expectations in a highly digitized world.”
For more information:
+65 9799 9133
About Riverina Water
Riverina Water provides safe and reliable water to over 76,000 people across more than 15,000 square kilometers of the Riverina region of New South Wales. The water supply covers the local government areas of Wagga Wagga, Lockhart and parts of Grand Hume and Federation councils. To learn more, please visit www.rwcc.nsw.gov.au.
Infor is a global leader in industry-specific enterprise cloud software. Delivering mission-critical business applications to 65,000 customers in more than 175 countries, Infor software is designed to deliver more value and less risk, with longer-lasting operational benefits. We empower our 17,000 employees to leverage their deep industry expertise and use data-driven insights to create, learn and adapt quickly to solve emerging business and industry challenges. Infor is committed to providing our customers with modern tools to transform their business and accelerate their own path to innovation. To learn more, please visit www.infor.com.
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